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Frequently Asked Questions

Quick answers about shopping, payment, licenses and delivery on the Tuksys marketplace.

What can I buy on Tuksys?

Ready-made software across Business Solutions, Mobile Apps, AI Solutions, Games, and Scripts & Tools. Each product page shows what is included, the license type, and the price.

How do I place an order?

Open a product, click Buy Now (or add it to your cart), then complete checkout with your billing details. Choose bank transfer, mobile money, or cash payment, then submit your receipt for verification.

How do I pay?

At checkout, you can choose bank transfer, mobile money, or cash payment. After making payment, submit your receipt or payment proof using your order reference. Your download is enabled once payment has been verified.

When do I receive the software?

We confirm the delivery and installation schedule for your order. Once your order is approved and the package is ready, access your source code through My Downloads. Online installation is free. Track progress in My Orders.

What does the license include?

Purchases include source code and free online installation. Each product lists its licence scope. Source code access does not automatically include resale or redistribution rights; check the product licence and licence terms.

Can I see a demo before buying?

Yes. Where a live demo is available, you will see a Live demo link on the product page. If you need a guided walkthrough, contact us and we will arrange one.

What are AI Solutions?

AI Solutions are ready-to-launch platforms such as AI content, chat, image, voice or code tools. Many need your own API keys (for example OpenAI) and hosting. The product page lists requirements and what you can resell or brand.

Do I need technical skills to install the software?

Free online installation is included. Share your devices and hosting details so we can confirm requirements before purchase. Physical training is available for an additional fee. Branding and customisation are quoted separately.

Can you customise the software for my business?

Yes. Many buyers start with a ready-made product and ask us to brand or extend it. Use Contact Us and tell us what you need — we quote customisation separately from the product price.

Do you offer refunds?

Because digital products are delivered after payment confirmation, refunds are limited. If the product is not as described or files cannot be delivered, contact support within 48 hours and we will help resolve it. See our Terms & Conditions for full details.

I paid but have not received anything. What should I do?

Check your spam or junk folder first. Then email tuksys001@gmail.com with your order reference, payment proof and the email you used at checkout. We will track the order and resend delivery details.

Who do I contact for support?

Email tuksys001@gmail.com or call +256751246726 / +256707068837. You can also reach us on WhatsApp from the button on any page, or use the Contact Us form.

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